Returns & Exchanges
At Bloomthis, we strive to ensure your floral arrangements and gifts arrive in perfect condition, but we offer a hassle-free return process if your order doesn't meet our quality standards. Please contact our support team within 24 hours of delivery to initiate a request for a replacement or refund.
Document the Issue
Snap a clear photo of the product and its packaging immediately upon arrival to show any damages or quality concerns.
Contact Support
Send your order number and the photos to our customer care team via email or our website's live chat feature.
Return Authorization
Our team will review your request and, once approved, provide you with a return authorization code or instructions for a replacement delivery.
Resolution
Depending on your preference, we will either dispatch a fresh replacement immediately or process a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing